Specific areas where Agencia can help are as follows:
- We can help you to develop and write your joint strategic plan (by April 2014, CCGs and local authorities are required to set out a joint strategic plan to commission the range of local health, housing and care support services to meet the needs of people with challenging behaviour in their area).
- We can work with your Board and senior team to ensure that good governance is in place. The Department of Health issued a consultation at the start of July 2013, entitled Strengthening Corporate Accountability in Health and Social Care. This includes proposed changes to regulation, meaning that corporate bodies, their Boards of Directors and financiers can be held to account for the provision of poor care and harm.
- We can carry out a “mock inspection” of any part of your services to help you prepare for actual unannounced inspections.
- We can provide independent “honest broker” support in your response to the review, acting as a critical friend, focusing on real issues and lessons to be learnt.
- We can undertake independent, robust and impartial consultation and engagement exercises. Our experience is extensive – public, service users, carers and staff across organisational boundaries. We excel in highly sensitive and political situations by being expert listeners and using experienced and knowledgeable consultants who are also very approachable.
- We can give staff and service users an unthreatening outlet for concerns.
- We can support the development of other related commissioning plans e.g. for services for adults with autism, that are co-produced with service users and potential service users, their carers and other stakeholders including other statutory agencies.
- We can redesign services to improve service user/patient experience within an agreed financial envelope.
The benefits we can bring are:-
- We are working with a number of Clinical Commissioning Groups and Local Authorities, and can therefore share the ‘lessons learned’ with you in a way that adds value.
- Agencia has a long track record of working in the health and social care sector and, through a ‘coaching approach’ to the delivery of our services we successfully build capacity, capability and sustainability within our client organisations. Agencia also has a strong record of developing commissioning arrangements, service redesign and the integration of health and social care. We are able to bring this wider expertise to bear.
- All of our consultants have executive level experience in their respective sectors, and a number are former Chief Executives. They are drawn from a wide range of public and private sector organisations including the NHS and Local Government.
- Agencia’s values stress our intention to work with you, not just for you.
- We operate high quality standards (Agencia is ISO9001 accredited) and achieve very high levels of client satisfaction - over 80% of our work is repeat business. However we are also a company that offers value for money, so such quality and expertise comes at an affordable price that is significantly lower than the largest consultancy companies. We don’t use ‘sales’ people, the person you talk to at the start, is the person that will be delivering the work – what you see is what you get!
We can mobilise highly experienced and flexible consultancy support very quickly to provide you with additional management capacity at short notice.
If you require support in responding to the Winterbourne View Review – or to any other items on the health and social care agenda - please contact us on 01482 649900 or email us at MikeRobson@agenciaconsulting.com.
Testimonials
“Rarely in my career have I come across a team as approachable as Agencia. They were able to flex to our changing needs, combined health and social care expertise and delivered exactly what we needed.”
Amanda Bradley, Head of Safeguarding, South Tyneside Council
“A combination of strong technical expertise with good stakeholder involvement – Agencia is a great team to work with.”
Geoff Lake, Director of Integrated Commissioning, North East Lincolnshire Care Trust Plus
"Our authorisation went very well indeed. We got an excellent report and the number of red ratings fell from 44/119 to 5/119...Overall a great result - the Agencia team are to be thanked for their input - very valuable"
Phil Earnshaw, Chair of Wakefield CCG
