Agencia are proud to announce we have passed our ISO 9001:2015 Quality Management System annual standard inspection, retaining our title from last year’s full evaluation and re-certification.
We are delighted to have once again secured independent verification of our top quality standards of delivery for clients, with no areas of non-compliance.
The accreditation confirms that Agencia’s approach to work with clients is of a level to satisfy the rigorous criteria laid down in the ISO standards, with issues covered such as client and regulatory requirements, leadership, risk management, communications, resource management and continuous improvement. It is also a key certificate, which is often a pre-qualifier in many invitations to tender.
The Lead Auditor said:
“The Lead Auditor concludes that the organisation has established and maintained its management system in line with the requirements of the standard and demonstrated the ability of the system to systematically achieve agreed requirements. Only positive trends are evident, demonstrating that Agencia operates their BS EN ISO 9001: 2015 management system both to its full compliance and also to the spirit of the standard. Agencia operates a very risk minded management system that is operating and adding value to the clients’ processes. The overall conformity of the quality management system is unquestionably operating as best it can be, with all staff members enthusiastic about its value.”
Helen Gibson, Agencia’s Managing Director said:
“We are delighted to have had our services and systems approved once again by AAC. We firmly believe that our success is a result of our teams’ attention to the needs of its clients, developing through a close working relationship with the people within those client organisations. All of our work is tailored to meet the needs expressed by the customer, and to be effective we have always sought to be a listening and responsive team with close attention to exceeding expectations. The ISO 9001:2015 accreditation validates our approach, and offers independent reassurance to our clients and partners that our work is of the highest quality standard.”
