Employing 'Lean' tools and techniques the team quickly identified that the process for notifying the outcome of case management hearings from the court to the police was consistently failing. The police had the responsibility for providing additional evidence in time for the case to be heard in court. However, the failures in the process meant that the police had no information about what issues in the case were in dispute and consequently were routinely producing surplus material.
The Agencia team formulated a multi-agency working group and worked with it to facilitate improvements to the process using collaboration techniques. A pilot system was launched at Hull Magistrates Court in August 2012 and the initial outcome was a resounding success, with performance over subsequent months showing continued improvement.
Historically only 63% of file upgrade notifications from the court reached the police but through the implementation of the new process this had reached 95% - a huge uplift in performance and a significant reduction in wasted costs.
Superintendent Steve Graham, Head of Humberside Police Criminal Justice Unit said
"Humberside Criminal Justice Board has worked with Agencia over a number of years. In response to the Ministry of Justice's National Efficiencies Programme we commissioned Agencia to undertake work on 'Speed of Justice', a project that involved a multi-agency review of business process across Police, Crown Prosecution Service and Her Majesty's Courts and Tribunals Service. We were interested in whether we could reduce the time taken to bring offences to justice but equally concerned to identify opportunities to improve the efficiency and effectiveness of the criminal justice system.
The project was delivered on time, within budget and we are continuing to benefit from improvements in the critical business process of criminal case management as a result. Humberside Criminal Justice Board would highly recommend Agencia, a consultancy that provides high quality consultancy with a very personal touch".
Humberside Criminal Justice Board would highly recommend Agencia, a consultancy that provides high quality consultancy with a very personal touch!"
Agencia is keen to speak with other organisations within the public, private or third sectors who want to make efficiencies in process, make best use of time and increase performance.
For a no obligation discussion contact Victoria Austin, Business Development Manager, 01482 649900.
