Agencia has been recertified under ISO 9001:2008, the internationally renowned quality assessment framework. This is the third time that Agencia has undergone a full evaluation and is delighted to have once again, secured independent verification of its top quality standards of delivery for clients.
The recertification confirms that Agencia’s approach to and continued work with clients is of a level to satisfy the rigorous criteria laid down in the ISO standards, covering such issues as customer focus, project leadership and management, communications, resource management and continuous improvement.
The certification is made for three years, with an annual surveillance visit by the assessors in the interim, to ensure that the organisation continues to develop and improve even further.
Speaking about the recertification, Helen Gibson, one of Agencia’s Joint Managing Director’s said:
“We are delighted to have had our services and systems approved once again by URS. We firmly believe that our success as a change management organisation is a result of our team’s attention to the needs of its clients, developing through a close working relationship with the people within those client organisations, and not simply being a “take it or leave it” provider of off the shelf packages. All of our work is tailored to meet the needs expressed by the customer, and to be effective we have always sought to be a listening and responsive team with close attention to exceeding expectations. The ISO 9001:2008 accreditation validates our approach, and offers independent reassurance to our clients and partners that our work is of the highest quality standard.”
If you want to know more about our approach to quality, please contact Helen Gibson on 01482 649900, or email helengibson@agenciaconsulting.com
